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CMDB Framework

The University is adopting a new framework in ServiceNow to create a more consistent, accurate, and transparent portfolio of IT services. The change provides IT teams with an improved experience with increased visibility, accountability, and accuracy.

Project Manager: William Cochran

Highlights

  • The portfolio will be restructured, separating “business” and “technical” services.

  • Improved service relationships for a clearer understanding of service performance and dependencies

  • Introducing the Digital Portfolio Management workspace to give you tailored views of your portfolio of services and offerings

  • A new automated process to ensure our data stays accurate

Why are we doing this?

  • Standardize information about our services

  • Improve quality and credibility of our portfolio data

  • Provide easier tools to view and manage our IT portfolio

  • Integrate and automate processes such as vulnerability management and software asset management

Who will be affected?

  • Service owners, product managers, and IT leaders

  • Licensed IT staff working in ServiceNow

What’s Next?

  • Service owners and service offering managers will be invited to dedicated training.

  • Support staff will receive additional resources about the changes that will affect them.

I wanna know more!