FY25

Conduct a skills assessment to identify the current state and what the future technology needs are.

Offer all employees the opportunity to create personal development plans (PDPs) that support desired career paths. Track the number of employees who develop plans.

Conduct a University IT@ND talent review, including a university-wide succession planning for key roles and campus technology need areas

Provide stretch opportunities for individuals to develop needed skills through project work

Curate mission-centric, DEI, and wellness opportunities and ensure all staff participate in two activities annually.

Implement regular opportunities to collect employee and team feedback that includes exit interviews, pulse surveys, and listening sessions and report out data and themes to IT@ND leadership twice a year.

Encourage all IT@ND community members to develop themselves by spending 5% of their time over a year on professional development activities (2 hours per week).

Host regular IT@ND workshops/meetings to facilitate planning, professional development, and networking opportunities.

Refine IT Support partnership models to improve consistency and professional services, shared processes, and standards

Enhance the comprehensive communication strategy across the IT@ND.

Develop a strategy for Communities of Practice and how they work together and with the broader IT @ ND Community.

Build a directory of Communities of Practice (COP), create or expand in Key Areas and communicate broadly.

Continue to support IT stewardship maturity evolving the process into business enablement in support of the university strategic framework

New standards and designs for IT Matters, IT Insights, and mass email communications

Develop a set of common vendor management best practices

Intentionally build relationships with higher education peers to establish best practices and develop these partnerships for mutual benefit

Intentionally nurture IT outreach to the local community to build our IT pipeline and contribute to growth within the community.

Define a process for researching and evaluating emerging technologies for alignment with university goals, viability (licensing, budget), accessibility, etc.

Establish standards and guidelines for individuals and teams to explore and evaluate new technologies, balancing innovation work and protecting the University

Utilize established strategic priorities and stop/do workshops in different areas to increase capacity to deliver technologies

Free up 5% of staff time across IT@ND through automation and allocate to innovation and/or skills development

Develop and launch an AI literacy program to prepare students, faculty, and staff to be informed, effective, responsible, and ethical users of AI

Establish a process and guidelines for the adoption of AI tools

Implement a University-wide Security Liaisons program to improve communication and reduce risk at the departmental level and enroll 30 liaisons.

Design and implement a coordinated and holistic security awareness campaign, with 95% of staff and faculty complete annual security training

Coordinate two cybersecurity engagement opportunities per year to elevate awareness and promote shared understanding

Continue to identify, manage, and eliminate 90% of Active Directory threats.

Implement next-generation identity and access management solutions including passwordless authentication, policy-based access controls, privileged access management, and other industry best practices

Make improvements to the vulnerability management program

Building on the work done in 2023-2024 synthesize the strategic planning, the technology roadmaps, and the IT Stewardship framework into a first draft of the IT@ND comprehensive technology plan

Working across IT @ ND, continue to refine and create 3-year roadmaps by service area or unit, including a process to ensure a rolling 3-year roadmap

Create and illustrate the operating model for the major frameworks and processes and how they interact across the service lifecycle, including IT service management, IT stewardship, portfolio and project management, enterprise architecture, and organizational change management

Identify service redundancies where consolidation would make a significant impact on support and quality of service and prioritize the work for consolidation

Establish a UX Community of Practice co-led by Hesburgh Libraries and the OIT, to provide thought leadership for the University, foster learning and development, and offer UX assistance to the community

Create a University-wide library of user personas, standards, and resources to build staff capabilities in UX design

Implement and publish the standards for digital accessibility for all new campus websites and web applications.

Using pulse surveys and ImproveND, identify opportunities for improvement in at least two major IT Service areas.

Create and implement action plans and visible accountability toward progress.

Based on results from pulse surveys and other user feedback, identify and address at least three significant UX improvements among high-impact services